Company

Privacy Policy

Privacy Policy for Lion Heating (Leeds) Ltd

This privacy policy will explain how we use the personal data we collect from you when you use our website.

What data do we collect?

We collect the following data:

  • Personal identification and contact information such as name, email address, phone number, home address.

How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

  • Enter your details on our website to make an enquiry.
  • Send us an email enquiry.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

  • Identify potential customers.
  • Provide you with quotations, invoices and upcoming service reminders.
  • Arrange to visit your property to provide the service you have requested.
  • Fulfil our legal obligation to retain records for tax purposes

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention

We will retain your personal information as long as necessary to achieve the purpose for which it was collected, usually for the duration of any contractual relationship and for any period thereafter as legally required or permitted by applicable law. We retain personal information of customers for a period of 7 years in order to fulfil our legal obligations to retain records for tax authorities. This will contain booking detail information and invoices.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@lionheating.co.uk

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website , including:
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 20 December 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@lionheating.co.uk
Call us: 07756 301421

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113
Website: https://ico.org.uk

Services we provide…

5

Appliance Servicing

5

Repairs and Replacements

5

Gas Installation

5

Homeowner/Landlord certificates

5

Gas Pipe Upgrades

5

Gas Leak Detection

Gas Fire Living Room

LOCALLY TRUSTED

Why choose LION HEATING?

  • ZProfessional Appearance
  • ZHigh Standards
  • ZGenuine Parts
  • ZOur Courtesy
  • ZCustomer Service
  • ZExpert Advice

At Lion Heating, we pride ourselves on giving customers the best service and the best products available. We won’t leave until the job is completed to a high standard, and we will always ensure we leave your property in the same condition it was found.

Want to talk?

Contact us today for free advice and a quotation

Looking for Something Else?

Free Quotation

Get in touch with Lion Heating today for a free no obligation quotation.